Listening for Results
The Art of Acknowledging Your Client's Needs


45 minute keynote or 2-4 hour workshop


The strongest influence on the quality and outcome of all communication is the ability to listen effectively. Most organizations concentrate on the speaking half of the equation, but to foster the best and most accurate communication possible, listening skills should be enhanced. By listening effectively you can then respond appropriately. Performance in our team-oriented, change-driven, diversity-conscious, fast-paced workplace depends, more than ever, on listening well.


Most of us know that listening is more than just hearing. Listening enables us to put meaning to the sounds we hear. Listening is the ability to receive, attend to, interpret, and respond to verbal messages and other cues, like body language, in ways that are appropriate. Sounds easy, right? After all, we listen to thousands of messages each day. But it is estimated that people screen out or misunderstand the intended meaning or purpose of what they hear in over 70% of all communications. It’s easy to see how poor listening is the biggest contributing factor to miscommunication and conflicts.


In Listening For Results, participants will:


* Discover the financial cost of poor listening


* Recognize the filters that distort the message


* Identify the negative and positive effects of body

language, tone and verbal pace in communication

Learn to modify listening style for more accurate communication


* Discover how to give information in ways that reduce misunderstandings


* With this program you can expect your employees to listen actively while positively enabling them to increase morale, team performance and productivity.